Please observe the following points in order that we can guarantee you a smooth repair process:

1. Repair form:

In order to handle your repair quickly, you must fill and print out the repair form first. The required software (Adobe Reader) can be downloaded from freely.

2. Copy of the invoice

For each sent repair a copy of the invoice / receipt must be attached for the proof of purchase.

3. Repair time

In general, we need max. 1 week for the repair if the required parts are available in our stock. Repairs will be handled in the order they are received.

4. Repair drop off / pick up

Repairs can be delivered and/or collected to/from our office in Immenstaad. Thus shipping costs and long delivery times can be avoided.

5. Sending in:

Any repairs have to be addressed as follows:
Ziegelei 3
88090 Immenstaad, Germany

6. Packaging:

All submitted products must be packed carefully to avoid damage during shipment. WIGUM GmbH rejects any liability for transport damages.

7. Backup

The customer is required, prior to the submission, to backup any data. WIGUM GmbH is not liable directly or indirectly, for any data loss.

8. Invoice:

Any return shipping costs will be charged per package plus possible incurred repair costs.